Shipping
Orders are typically processed within 1–3 business days.
After your order has been processed and shipped, tracking information will be emailed to the address used during checkout. You can also track your order through our Track Your Order page.
Estimated delivery is 6–12 business days after shipment. Delivery times may vary due to the destination, carrier delays, customs, or peak periods.
Order Changes
Contact support.karvenx@gmail.com as soon as possible to request a change or cancellation. Once processing has begun, we may be unable to modify or cancel the order.
Returns
Returns must be requested within 7 days of delivery. To request a return, contact support.karvenx@gmail.com with your order number.
For hygiene and safety reasons, opened or used mouth tape and nasal strips cannot be returned. Approved returns must be unused, unopened, and in their original packaging.
If your return is accepted, we will provide the return address and instructions. Items returned without prior authorization will not be accepted. Customers are responsible for return shipping unless the order arrived damaged, defective, incorrect, or incomplete.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or incomplete, contact support.karvenx@gmail.com promptly with your order number and clear photos or videos. After review, we may issue a replacement or refund.
Please review our official Refund Policy for complete eligibility and refund terms.